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Privacy Policy

Last updated: Monday, 17th June 2025

At Mono London Ltd., we are fully committed to protecting your privacy and security.

For all Mono London Ltd. services, the data controller — the company responsible for protecting your personal data — is:

Mono London Ltd.
Company Number: 208175313
Registered Address: ul. Veliko Tarnovo 35, Plovdiv 4000, Bulgaria
Email: support@mono.london
Website: https://mono.london

This Privacy Notice explains how we collect, use, and protect your personal data, who we share it with, and your rights. We may update this notice periodically, and any significant changes will be clearly communicated.

YOUR RIGHTS

You have the following rights under data protection law:

  • Right of access — Request a free copy of the personal data we hold about you.

  • Right to rectification — Ask us to correct inaccurate or incomplete personal data.

  • Right to erasure — Ask us to delete your personal data in certain circumstances.

  • Right to restrict processing — Request that we limit how we use your data.

  • Right to data portability — Request a copy of your data in a machine-readable format.

  • Right to object — Object to us using your data for direct marketing or profiling.

  • Right to withdraw consent — You can withdraw your consent at any time.

Please contact support@mono.london to exercise your rights. We may ask for proof of identity before processing any request. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

LEGAL BASES FOR PROCESSING DATA

We only process your data if we have a valid legal reason:

  • Contract — To fulfil our contract with you (e.g. to deliver your order).

  • Consent — With your permission (e.g. marketing emails).

  • Legitimate interest — For our business interests (e.g. improve our website).

  • Legal obligation — To comply with legal duties (e.g. fraud prevention).

WHAT INFORMATION WE COLLECT & HOW WE USE IT

1. To process orders and returns (Contract & Consent)

  • Contact details, delivery address, and payment information

  • Payment is securely handled via Stripe

  • We send email receipts and order confirmations

2. To provide your account (Contract)

  • We collect your name, email, password, and delivery address to set up and manage your account

3. To offer customer support (Contract & Legitimate Interest)

  • Records of communication via email or social channels

  • We use this data to resolve issues and improve our service

4. To personalise your experience (Legitimate Interest & Consent)

  • Browsing behaviour, product preferences, and purchase history

  • Marketing personalisation via platforms such as Meta (Facebook/Instagram)

5. To send marketing communications (Consent)

  • Email and/or SMS updates (if you opt in)

  • You can unsubscribe at any time via the link in our emails

6. To run and improve our website (Legitimate Interest)

  • Shopify uses cookies to store preferences and track analytics

  • Device and IP address data helps ensure security and performance

7. To prevent fraud (Legal Obligation & Legitimate Interest)

  • We may verify identities and screen for suspicious activity

  • We may share data with law enforcement if required

HOW LONG WE KEEP YOUR DATA

We keep your information for as long as necessary to provide our services or until you ask us to delete it. Some information may be retained for legal or regulatory reasons.

THIRD PARTIES WE SHARE DATA WITH

We only share personal data when necessary and always securely:

  • Payment Processing: Stripe

  • Shipping & Delivery: DHL, Speedy, Econt

  • E-commerce Platform: Shopify

  • Marketing & Advertising: Meta (Facebook, Instagram), Google

These partners may process your data in accordance with their own privacy policies. You can review their terms directly:

COOKIES

We use cookies on mono.london to enhance your experience. Cookies help us:

  • Store preferences and keep you logged in

  • Analyse traffic and optimise the website

  • Deliver relevant advertising

You can manage or delete cookies in your browser settings. Some essential cookies are necessary for the website to function.

CHILDREN

Our website and services are intended for users aged 16 and over. We do not knowingly collect data from children under 16. If you believe a child has provided us with data, please contact support@mono.london and we will delete it.

INTERNATIONAL TRANSFERS

We operate on Shopify, which may store or process data outside the European Economic Area (EEA). Shopify uses Standard Contractual Clauses and other safeguards to protect your data internationally.

CONTACT

If you have questions or want to exercise your rights, contact us at:
support@mono.london